Return and Refund Policy – Cave Market

My Cart


Return and Refund Policy

We value our customers support for craft and artisan products.

Because the products for sale on this website are created by hand, from natural and reclaimed material, there may be natural variations in products.


Returns and Refunds

Time: Customers may request a refund (cancel order) at any point within 24 hours of the order being placed. Any refund requests after this period will be handled on a case-by-case basis at the discretion of the seller.

Method of refund: Refund will be in the same form as the payment used. 

Product condition: Refunds based on condition arrived will be at the discretion of the seller. If you are concerned about an item (particularly larger and more expensive products) safety during transit, please request shipping insurance.

Contact for Refund: To request a refund, email us at or fill out this form: Request a Refund

Return Charges: The customer is responsible for return shipping charges. There are no restocking fees.


Natural Variations

Natural variations are not considered defects. Artisans are not responsible for natural wood patterns, time-told blemishes on reclaimed materials, or ongoing aging on wood and metal over time unless a warranty is in place on the specific product.



Warranties and Limitation of Liability

You understand that Cave Market does not manufacture, store, or inspect any of the items sold through our Services. We provide the venue; the items in our marketplaces are produced, listed, and sold directly by independent sellers, so Cave Market cannot and does not make any warranties about their quality, safety, or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release Cave Market from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims). Cave Market is also not responsible for the accuracy, copyright compliance, legality, or decency of content posted by users that you accessed through the Services. You release us from all liability relating to that content. You can use the Services to interact with other individuals, either online or in person. Cave Market has no liability relating to your interactions with other users. Please be careful and exercise caution and good judgment in all interactions with others, especially if you are meeting someone in person. Third-Party Services. Our Services may contain links to third-party websites or services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest). You may also need to use a third party’s product or service in order to use some of our Services (like a compatible mobile device to use our mobile apps). When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use. Cave Market is not a party to those agreements; they are solely between you and the third party.